Refund Policy

1. Scope

This Policy applies to purchases and credit use on upscalephotoai.com. It supplements the Terms of Service and does not limit rights that cannot be waived under applicable law.

2. Image processing failure

For a paid job, credits may be reserved before processing finishes. If the system or provider confirms a final error and no result was stored, reserved credits must be restored to the balance once.

A queued, processing, or temporarily unknown status is not a final error. If a job failed and credits were not returned, write to support and include the job id.

Restoring credits to the internal balance is not a cash refund to the payment method.

3. Successful jobs

An AI result can differ from subjective expectations and may contain artifacts. Credits for a successfully processed and delivered image are not usually restored only because of preferences about sharpness, detail, color, or style.

If the result cannot be opened or downloaded, or it technically does not match the selected scale or format, contact support. We will check the job status and apply an available fix, credit restoration, or other resolution based on the facts and applicable law.

4. Credit packs and subscriptions

A request about an unused purchase or subscription is reviewed using:

• the purchase type and terms shown at checkout;
• used, reserved, or granted credits;
• payment status and the payment provider’s refund capability;
• mandatory user rights under applicable law.

This Policy does not set an unconfirmed universal filing deadline and does not promise that every refund is approved. If law gives a withdrawal period or other mandatory right, that law applies.

5. Duplicate or unauthorized charges

If you suspect a duplicate or unauthorized charge, contact support and the payment-method provider as soon as possible. Do not send a password, full card number, or security code.

6. How and when money is refunded

If a cash refund is approved, it goes through the original payment provider and, when supported, back to the original payment method. Actual arrival time depends on the provider and bank; this Policy does not promise a fixed period.

Fees, FX differences, and provider limits follow the rules of that transaction and applicable law.

7. How to send a request

Email [email protected] from the address linked to the account and include:

• payment or order id;
• job id if the issue is about processing;
• a short description of the problem;
• the resolution you want.

Additional non-secret details may be needed to verify the request. The decision is sent after the transaction is reviewed; this Policy does not set a fixed reply deadline.

8. Changes

The current version and date are published on this page. Changes do not cancel mandatory rights that apply to a purchase already made.