Privacy Policy

1. Scope

This Privacy Policy describes how information is processed when you visit upscalephotoai.com, create an account, buy or use credits, contact support, or upscale images.

In this Policy, “service,” “we,” and “our” mean the Upscale Photo AI website and service. How to contact us about data processing is in Contacts.

2. Information that may be processed

Depending on the feature you use, the service may process:

• account and contact details: name, email address, sign-in data, settings, and support messages;
• payment and ledger details: transaction id, selected product, amount, currency, payment status, and credit grants, charges, or refunds;
• user materials: uploaded images, selected scale and format, generated results, job status, and technical error messages;
• technical details: IP address, browser and device type, language, request time, security logs, and cookie identifiers;
• usage details: pages opened, feature actions, and diagnostic events.

Do not upload images or information that you are not allowed to send for processing.

3. Why we use data

Data may be used to:

• accept an image, send a processing job, and deliver the result;
• create and protect an account, and show job history and status;
• account for purchases, credits, charges, and refunds;
• answer support requests and investigate processing or payment errors;
• prevent fraud, abuse, and unauthorized access;
• meet applicable legal duties and protect lawful rights.

If applicable law requires a separate legal basis or consent for a specific processing activity, that basis depends on the data type, purpose, and your jurisdiction.

4. Third-party image processing

To complete a job, the service may send the uploaded image, processing parameters, and a technical job id to a third-party AI, storage, or infrastructure provider. The specific provider may depend on availability and technical capability.

That provider’s retention, processing location, and technical logs may differ from ours. We do not promise, on behalf of third-party providers, a specific deletion period, processing country, or absence of operational logging. Consider this before uploading sensitive materials. You can ask support for details about a specific job.

Specialist providers may also be used for payments, sign-in, email, analytics, security, and support. They receive only the information needed for that operation.

5. Retention

There is no single retention period for every data category. Duration depends on purpose and the technical process:

• source images and results remain available within the technical window shown in the interface or job response, if such a window is shown;
• account details and job history may be kept while the account or related feature is needed;
• payment, credit, anti-fraud, and security records may be kept as long as needed for accounting, disputes, security, and applicable requirements;
• support messages may be kept while the issue and related quality or dispute review continue;
• third-party processors apply their own technical periods for the operation they provide.

If the interface does not show an exact period for a file or data category, this Policy does not set one. You can ask support.

6. Cookies and local storage

Cookies and similar technologies may be used for sign-in, saved settings, service protection, payments, and technical performance measurement. You can limit cookies in your browser, but some features may then work incorrectly.

7. Sharing

Information may be shared with:

• providers of AI processing, infrastructure, storage, payments, sign-in, email, analytics, security, and support — to perform that function;
• public authorities or other recipients when applicable law or a lawful compulsory request requires it;
• parties to a reorganization or transfer of the service, to the extent allowed by applicable law.

This Policy does not promise that all providers are in one country. International processing follows the rules that apply to that transfer.

8. Your rights and requests

Depending on applicable law, you may request access, correction, deletion, restriction, a copy of data, or object to certain processing. You may also ask to close an account or clarify which data belongs to a specific job.

Before fulfilling a request, we may ask you to confirm identity and the link to the account or job. Some records may be kept when needed for payment accounting, security, fraud prevention, dispute resolution, or mandatory requirements.

9. Security

We use organizational and technical measures appropriate to the service. No method of transmission or storage is perfectly secure. Use strong credentials and report suspicious activity.

10. Changes

This Policy may be updated when features or requirements change. The date of the current version is at the top of the page. Material changes may also be shown on the site.

11. Contacts

Send data questions, rights requests, and privacy notices to [email protected]. Include the account email and job id if needed for a search, but do not send a password or full payment details.